Our Damage Protection

WHAT KINDS OF ACCIDENTAL DAMAGE IS COVERED?

RedAwning will reimburse you for most types of accidental damage caused by guests who booked their stay through RedAwning.com.  This can be anything from breaking a dish to breaking a door. 

The key requirement is that the damage is accidental, not intentional and that a breach of the rental agreement is not the cause of the damage (such as bringing a pet to a property that does not allow pets). 

If the damage is intentional or resulting from a breach of the rental agreement by the guest, then we will ask the guest to pay for the damage.  RedAwning handles damages for you, so you can rest easily.

WHAT IF I WANT ADDITIONAL COVERAGE?

RedAwning has recently partnered with Safely, a leading provider of vacation rental insurance to offer damage waiver coverage that includes both intentional damage and theft up to $10,000.  Whether the guest damages your things or pulls a five finger discount, we have you covered for up to $10,000 for the contents in your home and up to $1,000,000 for the structure . This coverage does require an additional opt in and does carry a higher guest fee. Contact a business development representative to find out more.

WHAT ABOUT LIABILITY?

The RedAwning damage waiver does not cover liability.  If you are opting in to additional coverage you are covered for up to one million dollars in liability as well.  While we strongly encourage you to review your personal insurance needs our additional coverage does meet the requirements for listing your property for rent with RedAwning. 

ADD ADDITIONAL COVERAGE

HOW DO I MAKE DAMAGE CLAIMS?

Regardless of which plan you choose making a claim is fast and easy. Please follow these simple instructions to get your claim processed efficiently.

It is important that you report the damage as soon as possible. We cannot accept claims made more than 48 hours after the guest’s checkout as it becomes difficult to pinpoint the cause of the damage.

When you utilize RedAwning's cleaning service, it's easy to set up communication with your cleaners to make sure your home is perfect for the next guest.

HOW LONG WILL IT TAKE TO PROCESS A CLAIM?

As soon as we have all your documentation, your claim will be verified, and the payout will be remitted through Bill.com. We aim to complete and reimburse you as quickly as possible, but please allow anywhere up to 4 weeks for the process.