Guest Check-In and Correspondence
Without Having to Lift a Finger
RedAwning stays in constant communication with your guests all the way through booking and even beyond. RedAwning has a proven guest journey to ensure guests have the information they need when they need it. Prior to arrival guests receive a booking notification at the time of booking, a host introduction about a month prior to their trip and their detailed check in instructions about 5 days prior to arrival. After their stay guests are invited to review their stay experience. Guests also have access to our team via text, chat, phone, or email 24 hours a day.
The email might look something like the following:
Allow us to introduce you to your local host:
Tim Choate will be your local host and contact for any property specific or area information for your upcoming stay. Tim Choate is a trusted partner of RedAwning and is your best contact if you have any questions about the property prior to arrival (including driving directions or special requests) as well as while you are enjoying the property. RedAwning will send you check-in information about 5 days prior to your arrival, and we are here for you as a backup to your local host anytime you need help before, during or after your stay.
Number of guests:
12258 Bear Meadows Court, Truckee, CA, 96161, us