Property Management Damage Protection

WHAT KINDS OF ACCIDENTAL DAMAGE IS COVERED?

RedAwning will reimburse you for most types of accidental damage caused by guests who booked their stay through RedAwning.com.  This can be anything from breaking a dish to breaking a door. 

The key requirement is that the damage is accidental, not intentional and that a breach of the rental agreement is not the cause of the damage (such as bringing a pet to a property that does not allow pets). 

If the damage is intentional or resulting from a breach of the rental agreement by the guest, then we will ask the guest to pay for the damage.

HOW DO I MAKE A CLAIM?

Making a claim is fast and easy. Please follow these simple instructions to get your claim processed efficiently.

It is important that you report the damage as soon as possible. We cannot accept claims made more than 48 hours after the guest’s checkout as it becomes difficult to pinpoint the cause of the damage.

HOW LONG WILL IT TAKE FOR MY CLAIM TO BE PROCESSED?

As soon as we have all your documentation your claim will be verified and payout will be remitted through Bill.com. We aim to complete and reimburse you as quickly as possible but please allow anywhere up to 4 weeks for the process.