Property Management Damage Protection

WHAT KINDS OF ACCIDENTAL DAMAGE IS COVERED?

Our Damage Waiver is designed to replace traditional security deposits, making booking smoother for hosts and guests. This reduces hassle for the host and guest as you don't have to return deposits.

For a $55 fee per stay, charged to the guest and generally included in the cleaning fee, this waiver covers you for any accidental property damage up to $3,000. Many booking platforms do not allow for a breakdown of this expense which is why it's included in the cleaning fee in some places.

It's important to note that this Coverage is for accidental damage only and does not cover malicious damage, pet damage, or theft. Additionally, owners must have property and guest liability insurance.

HOW DO I MAKE A CLAIM?

Making a claim is fast and easy. Please follow these simple instructions to get your claim processed efficiently.

It is important that you report the damage as soon as possible. We cannot accept claims made more than 48 hours after the guest’s checkout as it becomes difficult to pinpoint the cause of the damage.

HOW LONG WILL IT TAKE FOR MY CLAIM TO BE PROCESSED?

As soon as we have all your documentation your claim will be verified and payout will be remitted through Bill.com. We aim to complete and reimburse you as quickly as possible but please allow anywhere up to 4 weeks for the process.